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DELIVERY AND SHIPPING POLICY
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General
Cover Story Clothing Limited, having its registered addressed at 2nd, A69, Okhla, Ind. Area Phase II, South East Delhi, Delhi, 110020, India (“we”, “us” or “our”) is managing and operating the website www.theancestrystore.in including the relevant desktop, mobile or tablet version or any other digital mode (collectively referred to as the “Ancestry Platform”), through which it inter alia facilitates the sale of apparels, home products, accessories, footwear, jewellery and other products under the brand name “Ancestry” (“Products”) to the users of the Ancestry Platform (“User” or “Users” or “you” or “your”).
This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased on the Ancestry Platform.
We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order to ensure that the same is shipped and delivered to you in a safe and timely manner (“Logistic Partner”).
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Terms of Shipping and Delivery
We provide shipping and delivery only within India. Currently we do not provide shipping and delivery outside India. The User can check whether a particular pin code is serviceable for deliveries by us by entering the relevant area pin-code on the Ancestry Platform.
You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Cover Story Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
The shipping and delivery of the purchased Products by us shall be subject to such additional terms and conditions as may be applicable, depending upon the mode of delivery chosen by you on the Ancestry Platform. You may be required to bear additional shipping and convenience charges based on the mode of delivery chosen by you. The applicable shipping and convenience charges shall be displayed on the Ancestry Platform at the time of placing the order. In case the order placed by you is not serviceable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.
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While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
Logistical issues beyond our control;
Unsuitable weather conditions;
Political disruptions, strikes, employee-lockouts, etc.;
Acts of God such as floods, earthquakes, etc.;
Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of the purchased Products.
Once the order is successfully placed by you on the Ancestry Platform, we shall handover the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Ancestry Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to change without prior notice to you.
In case the purchased Products are required to be returned to us, you may raise such request through your registered account on the Ancestry Platform. Upon successful registration of the return request and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns of purchased Products in accordance with our Cancellation, Return and Refund Policy.
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Customer Support
Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details: